Here are answers to the questions we hear most often from owners considering professional vacation rental management. If your question is not here, our team is happy to help.
Where do you manage homes?
We serve the Great Smoky Mountains region, including Gatlinburg, Pigeon Forge, Sevierville, Townsend and Norris Lake. Our office is at 124 N Henderson Ave in Sevierville.
Who runs Casago Smoky Mountains?
We are a locally led part of the national Casago franchise and have been hosting since 2021. Our leaders are owners themselves, and our local leadership includes a 6th-generation Sevierville native.
Where will my home be listed?
On Airbnb, Vrbo, Booking.com and our own direct booking website. We also promote owner homes on our social media channels.
How do you set nightly rates?
We use dynamic pricing based on local demand, seasonality, nearby events, booking lead time and competing availability, using market data from the homes we manage.
Who handles maintenance and cleaning?
We have an in-house maintenance team and our own in-house laundry. Our local team inspects homes personally to catch issues early.
How will I stay informed?
Owners have local owner support from 8 AM to midnight ET and an owner portal. Your Property Care Director and Owner Success Team can help with questions about photography, maintenance and improvements.
Do you help with photography and listings?
Yes. We work with experienced vacation rental photographers and keep optimizing listings over time, from lead images and photo order to descriptions and search optimization.
Can you help me plan upgrades?
Yes. We can evaluate your home against comparable properties and help prioritize maintenance projects and amenity upgrades.
How long is the contract?
We work on a three-month commitment.
How do I get started?
Schedule a free consultation on our property management page or call 865-412-7818.
